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Terms of Service

Platform Terms, Assumption of Risk & Liability Agreement · Version 0.5 · Last updated July 22, 2026

These terms include an assumption of risk (A§2), a release of liability (A§3), a liability cap (A§5), and an arbitration & class-action waiver (A§8). Please read them carefully. Questions: [email protected].

Part A — Terms for Everyone (clients, guardians, and coaches)

1. What Raelan is (and is not)

Raelan (“the Platform,” “we,” “us”) is a software platform that connects independent fitness professionals (“Coaches”) with the people they train (“Clients”). We provide scheduling, communication, program-delivery, and payment-processing software. We are not a gym, a healthcare provider, a trainer, an employer of Coaches, or a party to the coaching relationship. Coaches are independent businesses, solely responsible for their services, qualifications, certifications, insurance, taxes, and conduct.

2. Assumption of risk (read carefully)

Physical exercise is inherently risky. You knowingly and voluntarily assume all risks arising from training activities arranged, scheduled, tracked, or paid for through the Platform — including injury, disability, and death — whether occurring in person, online, or while following any program, workout, or advice delivered through the Platform. Programs and app content are not medical advice. Consult a physician before starting or changing any exercise program; stop and seek care if something feels wrong.

3. Release and waiver of liability

To the maximum extent permitted by applicable law, you release and forever discharge Raelan, its owners, officers, employees, and agents (the “Released Parties”) from any and all claims, damages, liabilities, and causes of action arising out of or related to (a) training services provided by any Coach, (b) your use of or inability to use the Platform, (c) interactions or disputes between Clients and Coaches, and (d) content or programs delivered through the Platform. This release does not extend to liability that cannot be waived by law (e.g., gross negligence or willful misconduct by a Released Party).

4. Disclaimer of warranties

The Platform is provided “AS IS” and “AS AVAILABLE.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-interruption. We do not vet, certify, or guarantee any Coach, program, schedule, or result.

5. Limitation of liability

To the maximum extent permitted by law: (a) the Released Parties are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits/data/goodwill; and (b) the Released Parties’ total aggregate liability for all claims relating to the Platform is limited to the greater of $100 or the platform fees you paid us in the 12 months before the claim arose. Some jurisdictions limit these limitations; in those, liability is limited to the fullest extent permitted.

6. Indemnification

You will defend, indemnify, and hold harmless the Released Parties from claims, damages, and expenses (including reasonable attorneys’ fees) arising from (a) your breach of this Agreement, (b) your content or conduct, (c) your violation of law or third-party rights, and — for Coaches — (d) the services you provide to Clients.

7. Payments (how money works on Raelan)

8. Arbitration & class-action waiver

Any dispute arising out of this Agreement or the Platform will be resolved by binding individual arbitration under the rules of the American Arbitration Association, in the county of our principal place of business or remotely. You waive any right to a jury trial and to participate in a class action. Small-claims court and injunctive relief for IP misuse are excepted. You may opt out of arbitration within 30 days of first signing by written notice.

9. The usual platform terms

Part B — Client-Specific Terms

  1. Health representation. You affirm you are physically able to participate in the training you book, have disclosed relevant conditions to your Coach, and will keep emergency-contact info current in the app.
  2. Your Coach’s policies bind your bookings. Cancellation windows, late-cancel and no-show charges, and session pricing are set by your Coach and shown before you book; booking = acceptance.
  3. Autopay authorization. If you enable autopay, you authorize recurring charges to your saved card per the reload settings you chose, until you disable it or pause payments in Billing. Failed charges may leave sessions unpaid and collectible.
  4. Outside payments (cash/Zelle/check) recorded in the app post to your balance only after your Coach confirms receipt; Raelan is not a party to, and has no liability for, off-platform payments.

Part C — Coach-Specific Terms

  1. Independent contractor. You are not an employee, agent, or partner of Raelan. You control your services, schedule, pricing, and policies. You are solely responsible for certifications, first-aid/CPR readiness, insurance (professional liability strongly recommended and may be required), permits, and taxes (Stripe issues applicable tax forms for your payouts).
  2. Duty of care & scope. You will provide services within your qualifications, obtain health history/waivers you need beyond this Agreement, follow applicable laws (including those governing minors), and never provide medical diagnosis or treatment.
  3. Payouts & commission. Card revenue routes to your Stripe Express account minus the platform commission and any amounts you owe under this Agreement. You authorize Raelan to net commissions, refunds you initiate, and dispute costs from your payouts or to invoice you where payouts are insufficient.
  4. Client data. Client information is confidential; use it only to deliver services on the Platform, and delete it on request or termination except as law requires retention. No solicitation of Clients to circumvent platform payments while an active balance exists.
  5. Indemnity emphasis. Claims arising from your training services are yours (Part A §6(d)) — including claims by your Clients, their guardians, or third parties.

Part D — Minors & Guardians

A Client under 18 may use the Platform only through a parent/legal guardian who (a) creates or controls the account, (b) signs this Agreement on the minor’s behalf and in their own capacity, (c) accepts financial responsibility, and (d) assumes the risks in Part A §2 on the minor’s behalf to the extent the law permits guardian waivers.

Children’s privacy. If the Client is under 13, the guardian is the sole source of any information we collect about the child — the child has no login of their own and does not provide information to us directly. By creating or continuing a managed account for a child under 13, the guardian represents that they are the child’s parent or legal guardian, consents on the child’s behalf to our collection and use of the child’s information as described in our Privacy Policy, and may review, correct, or request deletion of the child’s information at any time by contacting [email protected].

Turning 18. When a guardian-managed Client reaches 18, the Platform does not automatically release the account. By default the guardian may continue to manage it so support isn’t interrupted — but the now-adult Client may take full control of their own account at any time, unilaterally, from the app, and declining a guardian’s request to keep managing has the same effect. Taking control immediately (a) transfers management of training, scheduling, and profile to the adult Client, (b) makes the adult Client responsible for paying for their own future sessions with their own payment method, and (c) ends the former guardian’s access to the account and its data. Sessions the guardian already booked and committed to pay for remain the guardian’s responsibility. A guardian’s continued management of an account after the Client turns 18 exists only for as long as the adult Client has not exercised this right; that consent is revocable by the adult Client at any time.

Part E — Facility-Specific Terms

These terms apply to Facilities — gyms, studios, training centers, and other organizations (“Facility,” “you”) that use Raelan to host, manage, or bill on behalf of one or more Coaches and their Clients. A Facility is represented on the Platform as an organization (tenant); Coaches, Clients, and staff are members of that organization with assigned roles. Part A applies to Facilities in full; where Part E conflicts with Part C for a coaching act performed under a Facility, Part E controls for the Facility’s obligations.

  1. What the Facility is (and is not). A Facility is an independent business, solely responsible for its premises, equipment, staffing, licensing, permits, health-and-safety compliance, and insurance (general liability and, where applicable, professional liability covering the Coaches it hosts). Raelan is not the Facility’s landlord, employer, insurer, or joint employer of its Coaches or staff, and is not responsible for conditions at, or conduct occurring on, the Facility’s premises.
  2. Authority to bind members. The individual who creates or administers the Facility organization represents that they are authorized to act for the Facility and to accept this Agreement on its behalf. The Facility is responsible for the acts and omissions of its members (Coaches, staff, front-desk) taken through the Platform under its organization.
  3. Facility ↔ Coach relationship. The relationship between a Facility and the Coaches it hosts — employment, contractor, rental, or revenue-share — is between the Facility and the Coach. Raelan is not a party to it and takes no position on worker classification, which is the Facility’s and Coach’s responsibility under applicable law.
  4. Payments, merchant of record & revenue share. Where a Facility is configured as the seller/merchant for a transaction, card revenue routes to the Facility’s connected Stripe account, and the Facility is responsible for the resulting tax reporting and refunds. Where the Coach is the seller, the Facility’s share is applied as a disclosed revenue split (the “facility cut”) netted from the Coach’s payout per the arrangement the Facility and Coach configure. All commissions, platform fees, and the facility cut are disclosed before a Client pays and are never charged on top of the Client’s stated price except as the disclosed processing fee in Part A §7. The Facility authorizes Raelan to net platform commissions, refunds, and dispute costs from Facility-routed payouts, or to invoice the Facility where payouts are insufficient.
  5. Client & member data (tenancy). Within its organization the Facility may access member and scheduling data necessary to operate the Facility, and is a controller of that data alongside the Coach. The Facility will use it only to deliver and administer services on the Platform, will protect it, and will comply with our Privacy Policy and applicable law. Client relationships are not the Facility’s property beyond what the Client and Coach agree; the Facility will not use Platform data to circumvent Platform payments while a Client balance is active.
  6. Coach and Client departure / portability. When a Coach or Client leaves a Facility, their account and their own content remain theirs; the Facility’s access to that person’s ongoing data ends except for records the Facility must retain by law or for settled transactions. Outstanding balances, prepaid packages, and memberships are settled per Part A §7 and the Facility’s posted policies as of departure.
  7. Facility indemnity. In addition to Part A §6, the Facility will defend, indemnify, and hold harmless the Released Parties from claims arising out of (a) the Facility’s premises, equipment, or operations, (b) the acts or omissions of its members, (c) its arrangements with the Coaches it hosts, and (d) its handling of member data.
  8. Suspension & termination. We may suspend or terminate a Facility organization that violates this Agreement or creates risk to members; on termination, member accounts persist independently of the Facility and balances are settled per Part A §7.

Acceptance

You accept this Agreement in the app — by checking the box and typing your name you acknowledge that you have read, understood, and agree to be bound by it, including the assumption of risk (A§2), release (A§3), liability cap (A§5), and arbitration/class-action waiver (A§8). Your signed record (name, role, document version, and timestamp) is stored with your account.